Terms and Conditions of Sale
Last updated: April 2026
Article 1: Purpose
These Terms and Conditions of Sale ("Terms of Sale") set out the terms of subscription, payment, and use of the commercial offers provided by Proxia Studio on the proxia.studio Platform.
These Terms of Sale supplement the Terms of Use. In the event of any contradiction, the Terms of Sale prevail with respect to commercial matters.
The Company's commercial offers are primarily intended for Users residing in France and in the European Economic Area (EEA). These Terms of Sale, in particular the provisions relating to the right of withdrawal and to invoicing, are established in accordance with French law and applicable European Union law. Any User residing outside the EEA acknowledges that the Terms of Sale have not been adapted to the regulations of their country of residence and subscribes to the offers on their own initiative, assuming sole responsibility in this regard.
Article 2: Offers and pricing
2.1 Subscription plans
The Company offers the following plans:
- •Explorer (free): limited access with 80 monthly credits and 5 GB of storage
- •Creator (from €19/month): 100 GB of storage, 400 monthly credits
- •Studio (from €49/month): 1 TB of storage, 1,500 monthly credits
- •Organisation (from €200/month): flexible storage (from 2 TB), custom contract, dedicated services
Prices shown are starting prices, excluding options and add-ons. Prices are expressed in euros and are VAT-inclusive (French VAT at 20% included). Up-to-date details are available on the Platform's Pricing page.
2.2 Options and add-ons
Additional features may be purchased as add-ons (one-time purchase or additional subscription). Access to add-ons requires a paid account (other than the Explorer plan) and is only available from the Platform.
2.3 Organisation plan
The Organisation plan is subject to a specific contract. The Company may also offer audiovisual technical support services to any client, including those not registered with Proxia.
Article 3: Changes to offers
The Company reserves the right to modify, at any time, the subscription offers, their pricing, and their features. Any change will be communicated by email or via the Platform a reasonable time before it takes effect.
In the event of a material change or a price increase, the User may cancel their subscription before the new terms take effect. Changes do not apply to current subscriptions until their renewal.
Article 4: Subscription and payment
4.1 Subscribing
Subscribing to a paid plan is done online. Payment is processed by Stripe (Stripe, Inc.). The Company does not store any payment card data.
4.2 Billing frequency
The subscription is available on a monthly or annual basis. It automatically renews at the end of each period unless cancelled before the renewal date.
4.3 Invoicing
Invoices are automatically generated by Stripe with compliant numbering, an itemised breakdown of services, and applicable VAT. Invoices are accessible from the user account. Business Users may provide their billing information (company name, intra-community VAT number).
4.4 Accuracy of tax information
The applicable VAT rate depends on the status (individual or business) and the billing country declared by the User at the time of payment, as well as, for a business, the validity of their intra-community VAT number. The User guarantees the accuracy of this information. If it proves inaccurate and results in a tax reassessment or adjustment, the Company reserves the right to invoice the User, including retroactively, for the additional VAT amount owed, increased where applicable by penalties and late-payment interest claimed by the tax authorities as a result of such inaccuracy.
Article 5: Right of withdrawal
5.1 Individual Users (consumers)
In accordance with Articles L.221-18 et seq. of the French Consumer Code, which transpose European Directive 2011/83/EU on consumer rights, individual Users benefit from a 14-day right of withdrawal from the date of subscription.
However, once the User has given express consent, the immediate performance of the digital service results in the loss of the right of withdrawal, in accordance with Article L.221-28 of the French Consumer Code. Before payment, the User must check the following box:
"I request immediate access to the service and acknowledge that I am waiving my 14-day right of withdrawal in accordance with Article L.221-28 of the French Consumer Code."
Without this confirmation, access to the Service will not be activated immediately and the 14-day right of withdrawal will apply in full.
5.2 Business Users
No right of withdrawal applies to Users who have declared business (professional) status.
Article 6: Refund policy
No refund is granted once the Service has been activated, in particular where the Service has been used to any material extent, credits have been consumed in whole or in part, or Content has been Generated by AVA.
Exceptional refunds may be granted at the Company's sole discretion, on a case-by-case basis. Processing fees withheld by the payment provider are not covered.
Article 7: Cancellation
7.1 Cancellation by the User
The User may cancel at any time from their user account. Cancellation takes effect at the end of the current period. The User retains access until that date and is encouraged to export their data.
User Content is retained for one (1) month after the effective cancellation date, after which it is permanently deleted.
7.2 Cancellation by the Company
The Company may cancel the subscription in the event of a breach of the Terms of Use or these Terms of Sale, abusive or fraudulent use, non-payment, or unlawful content. No refund is due for the remaining period where the subscription is cancelled for cause.
Article 8: Discontinuation of the Service
In the event of the permanent discontinuation of all or part of the Service by the Company, it undertakes to:
- •notify Users by email and/or in-app notification with at least 30 days' notice before the effective discontinuation;
- •allow the export of User Content throughout the notice period;
- •refund a pro-rata amount of the sums paid in advance for the remaining subscription period as of the effective discontinuation date.
This refund constitutes the sole compensation due under this clause, without prejudice to the application of Article 11 of the Terms of Use (limitation of liability) for any other damage.
Article 9: Credits
Credits are allocated monthly. Unused credits do not carry over, unless otherwise stated in an Organisation contract. Credit consumption is irreversible.
Article 10: Payment liability
The Company is not liable for payment failures related to Stripe, banking institutions, or the User's payment methods. In the event of a renewal failure, access may be suspended after a reasonable grace period.
Article 11: Governing law
These Terms of Sale are governed by French law. The clauses relating to jurisdiction and mediation are identical to those set out in Article 15 of the Terms of Use, subject to the mandatory jurisdiction rules applicable to consumers.